About The Bigfish

 We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible. Please review the following guidelines:

1. Returns Eligibility:
   
   • Products must be unused, in their original packaging, and in the same condition as received.
   • Customized or personalized items may not be eligible for return unless there is a defect or error on our part.

1. Initiating a Return:
   
   • Contact our customer service team at [Customer Service Email/Phone] within [number of days, e.g., 14 days] of receiving your order to initiate the return process.
   • Provide your order number, the reason for the return, and any relevant details.

1. Return Authorization:
   
   • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

1. Return Shipping:
   
   • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
   • We recommend using a trackable shipping method to ensure the safe return of the item.

1. Refund Process:
   
   • Refunds will be processed once the returned items are received and inspected.
   • Refunds will be issued to the original payment method.

1. Restocking Fee:
   
   • A restocking fee may be applied to certain returns, and this will be communicated during the return authorization process.

1. Damaged or Defective Items:
   
   • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging for further assistance.

1. Exchanges:
   
   • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

1. Non-Returnable Items:
   
   • Some items may be non-returnable due to hygiene reasons or other factors. This information will be clearly stated on the product page.

1. Contact Information:
   
   • For any inquiries or assistance regarding returns, please contact our customer service team at JOSH@THEBIGFISHDIGITAL.COM.

Please note that THE BIGFISHDIGITAL reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically.